Registration Information
Registration Information
Online Registration
Note: We no longer accept paper registration forms.
For new students
It is often helpful for new students to have a consultation with our staff. To request a consultation, please send an e-mail to info@neighborhoodmusicschool.org. You may also want to consult the Frequently Asked Questions below.
FOR PRIVATE LESSONS
For returning students:
- If you, or an immediate family member, enrolled at NMS anytime since June 2010, you already have an online account. Do NOT create a new account. If you do not know your login information, contact the school at registration@neighborhoodmusicschool.org or 203-624-5189.
- Find the instrument you are interested in studying from this page on our website. Once you click the "Register" link, you will need be asked for your account login information.
For new students:
- Find the instrument you are interested in studying from this page on our website. Once you click the "Register" link, you will need to set up an account. Choose “Create New Account” and follow the prompts to set up your account.
- You will then be asked several questions (about your preferred lesson time, etc.) as you register for your lesson.
FOR GROUP CLASSES:
- Review the course descriptions on our website (under “Programs") and locate the offerings you are interested in.
- When you find a course you are interested in, click on the link to register. This will open a new window, which shows you details including pricing and how many openings remain in the class.
- If you are ready to register, click the “Add to my Cart” button at the bottom right of the window. This will take you to the account login screen.
- See the information above about accounts for new and returning students.
FAQs
Q: Is the online registration site secure?
Q: I have forgotten my password or don’t know if I have an account.
A: If you have enrolled at NMS anytime since June 2010, you already have an account and should NOT create a new account. You should have received a notification with a temporary login and password. If you did not receive or have misplaced this information, please email registration@neighborhoodmusicschool.org or contact the main office at 203-624-5189 and we will reissue those temporary credentials.
If you have previously logged on to your online account but forgotten your information you have two options:
- Use the forgotten password link on the Welcome page (under the account login window). It will prompt you to enter your email address and immediately send you a new temporary password. (If you do not receive an e-mail from registration@neighborhoodmusicschool.org within the following 30 minutes, check your Junk or Spam folder. If still no e-mail, please contact us at 203-624-5189.
- Send an e-mail directly to registration@neighborhoodmusicschool.org or call the front office at 203-624-5189 to request a new password.
Q: Should I be using “Login with: Login ID/Customer #” or “Login With: Email”?
- If this is the first time you are logging in to the system, you will need to use the Customer ID and temporary password emailed to you. Once you have logged in, you will be immediately prompted to set up your Login ID and password. You may choose to use an e-mail address for your Login ID.
- If you have logged in previously, you may either use the Login ID you created or the e-mail address on file for the account.
- If you are new to NMS or have not enrolled in the past 12 months, you will need to “Create an Account” using the button on the Welcome page and following the instructions provided.
Q: I am having a problem registering online. Who should I call?
Q: Can I register over the phone?
Q: I don’t see courses, just a header and message indicating that I am “now viewing course offerings”?
Q: Is it possible to start private lessons mid-semester?
Q: Can I start group classes after the semester begins?
Q: Are payment plan options available?
Q: If I have to miss a lesson will I get a make-up?
Q: How do I withdraw from lessons or classes?
- All tuition paid will be refunded if notice of withdrawal is received at least 24 hours before the first scheduled lesson or class.
- All tuition paid, minus the cost of one lesson or class will be refunded if notice of withdrawal is received 48 hours before the second scheduled lesson or class.
- Students who discontinue instruction after the second scheduled lesson or class meeting are responsible for the full semester’s tuition and fees.
- Tuition refunds (if applicable) or exceptions are determined by Heads of Programs after consultation with the instructor
Note: NMS reserves the right to cancel classes due to insufficient enrollment. In the event that a class is cancelled, a full refund or credit of both registration fee and advanced tuition deposit is issued.
Q: Is it possible to switch teachers?
Q: Will I get a confirmation?
Q: I need a receipt.
- Go to Account Payments > Select / Show Payment Details
- Check the Registrations Box and press Submit.
- In the first column, click the Enroll link for the relevant transaction.
- Click the Receipt Number on the Transaction Detail screen.
- Click Printer Friendly Version in top right of Receipt screen.
Q: I need to change the answers to some of the questions asked during registration.
- Go to Personal Information
- Open Change Question Answers
- Click the link on the relevant question and enter your answer in the box provided.
Q: How do I use the filters to search for a course or program?
The navigation filters at the top of the course list page are intended to help you find your way through current offerings. Because we only have some of our course offerings set up at this time, the navigation filters are not particularly relevant at this time. However, it is important that the “Program” filter be set to “All” or “Private Lessons” or you will not see any active course listings.
The search box (at the right hand side of the screen in the blue filter bar) will allow you to search by course name, keyword or course number.
Q: How do I enroll multiple people in my family?
Q: What If I don’t want my child to be photographed?
