neighborhood music school

A: Yes. Our online registration uses an encrypted secure socket layer or https: connection. This protocol is the most secure connection and used for most web payment and financial transactions worldwide.

A: If you have enrolled at NMS anytime since June 2010, you already have an account and should NOT create a new account. You should have received a notification with a temporary login and password. If you did not receive or have misplaced this information, please email registration@neighborhoodmusicschool.org or contact the main office at 203-624-5189 and we will reissue those temporary credentials.

If you have previously logged on to your online account but forgotten your information you have two options:

1. Use the forgotten password link on the Welcome page (under the account login window). It will prompt you to enter your email address and immediately send you a new temporary password. (If you do not receive an e-mail from registration@neighborhoodmusicschool.org within the following 30 minutes, check your Junk or Spam folder. If still no e-mail, please contact us at 203-624-5189.
2. Send an e-mail directly to registration@neighborhoodmusicschool.org or call the front office at 203-624-5189 to request a new password.

• If this is the first time you are logging in to the system, you will need to use the Customer ID and temporary password emailed to you. Once you have logged in, you will be immediately prompted to set up your Login ID and password. You may choose to use an e-mail address for your Login ID.
• If you have logged in previously, you may either use the Login ID you created or the e-mail address on file for the account.
• If you are new to NMS or have not enrolled in the past 12 months, you will need to “Create an Account” using the button on the Welcome page and following the instructions provided.

A: You may email registration@neighborhoodmusicschool.org, call our general number 203-624-5189 or register in person at 100 Audubon Street. Staff will be happy to assist or walk you through the process.

A: If you do not have access to a computer or are otherwise unable to register online, please call our main office at 203-624-5189. You may also come in person to our main location at 100 Audubon Street in New Haven and we will assist you.

A: Check the navigation filters in the header at the top of the page. Set each filter to “All” to see all current course offerings. If you would like to narrow the list, we recommend you use the "Program" filter (toward the right hand side of the page) only (not "Site" or "Department").  Another option is to search by Keyword, e.g., “piano” or “flute”. The search option is on the right hand side of the page, just above the course table.

A: Private lessons can begin at any time, availability permitting.

A: Most group classes do not allow new students to enter past the first or second meeting, but there are exceptions, if approved by the instructor. If you have questions about enrollment at any time, please contact the appropriate program head (see our website for contact information).

A: For private lessons, you will be able to set up additional payment plan options once your placement has been confirmed. For all other programs, if there is an eligible payment plan option, you will see those options presented on the Enrollment Details page. After confirming the Enrollment Questions and Merchandise Fees, scroll down to the end of the page and you will see Payment Options. Select Use Payment Plan. A box will appear with payment plan options (dates and amounts). Chose one and click Continue.

A: Make-ups are only arranged for lessons that the teacher must miss or due to school closure. We cannot provide make-ups for lessons that are cancelled by the student. For further information, please go to our General Information page.

A: Notice of withdrawal must be made in writing to the NMS placement manager. Lapsed attendance from lessons or classes does not excuse students for the obligation to pay for the remainder of the semester. Once the placement manager has confirmed placement of a student in a lesson or class slot, the registration fee becomes non-refundable.

• All tuition paid will be refunded if notice of withdrawal is received at least 24 hours before the first scheduled lesson or class.
• All tuition paid, minus the cost of one lesson or class will be refunded if notice of withdrawal is received 48 hours before the second scheduled lesson or class.
• Students who discontinue instruction after the second scheduled lesson or class meeting are responsible for the full semester’s tuition and fees.
• Tuition refunds (if applicable) or exceptions are determined by Heads of Programs after consultation with the instructor

Note: NMS reserves the right to cancel classes due to insufficient enrollment. In the event that a class is cancelled, a full refund or credit of both registration fee and advanced tuition deposit is issued.

A: If you feel you need a change of teacher, the first and most important thing to do is to speak to the head of the appropriate department chair (see website for directory) or Mary Bloom, our head of music education. They will guide you in speaking to the current teacher and getting you placed with a new teacher.

If you register online, you will receive an automated transaction receipt via e-mail. This receipt will confirm receipt of the registration and the payment. It is NOT a placement confirmation. You will be contacted by NMS staff to confirm your placement in the lesson or class. If you have questions, please contact us at registration@neighborhoodmusicschool.org or call 203-624-5189.

• Go to Account Payments > Select / Show Payment Details
• Check the Registrations Box and press Submit.
• In the first column, click the Enroll link for the relevant transaction.
• Click the Receipt Number on the Transaction Detail screen.
• Click Printer Friendly Version in top right of Receipt screen.

• Go to Personal Information
• Open Change Question Answers
• Click the link on the relevant question and enter your answer in the box provided.

The navigation filters at the top of the course list page are intended to help you find your way through current offerings. Because we only have some of our course offerings set up at this time, the navigation filters are not particularly relevant at this time. However, it is important that the “Program” filter be set to “All” or “Private Lessons” or you will not see any active course listings.

The search box (at the right hand side of the screen in the blue filter bar) will allow you to search by course name, keyword or course number.

A: When reviewing your shopping cart, before “Proceeding to checkout” you may scroll down the bottom left corner of the page. You will see Not finished…? Enroll in another course. You may need to add a family member to the account before registering them.

Neighborhood Music School (NMS) does use photos, audio recordings and videos of classes, lessons and/or concerts for promotional purposes that include print and video publications and media communications. If you do not wish you or your child to be photographed, you must make the request in writing to NMS. Every effort will be made to accommodate your request.